Warranty Frequently Asked Questions
How does my new toilet with its 1.6 gallon tank differ from the old 3 gallon tank toilets?
What changes in my home might occur in extreme weather conditions or from seasonal
temperature changes?
What items in my home should I familiarize myself with operationally?
When should I contact the Management Company?
What causes the condensation I see on surfaces in my new home?
How do I know the smoke alarm batteries need to be changed? How do I do it?
When should I put items in writing to the builder? How?
Who should I contact about warranty services?
How does my new toilet with its 1.6 gallon tank differ from the old 3 gallon tank toilets?
Your new 1.6 gallon tank toilet is designed to save water and is regulated by the US government. Your toilet has two distinct flushes: tapping the handle and releasing it quickly, or holding the handle down until the bowl empties. The first flush should be used anytime paper is NOT added to the bowl. The holding flush should be used anytime paper IS added to the bowl. The use of one-ply, rather than two-ply toilet paper is also recommended
What changes in my home might occur in extreme weather conditions or from seasonal temperature changes?
Expansion and contraction of exterior items such as concrete and bricks on the porch or stairs can occur as weather changes. Interior items, such as doors and hardwood flooring can also expand and contract. Temperature changes may cause separations in caulking or hairline cracks in drywall. Blowing rain can affect any operable opening in your home. Extremely hot days with temperatures of 90 degrees or higher can cause your air conditioner to produce fifteen gallons of water from the condensate line in a 24-hour period. Temperatures of 32 degrees or lower can cause a sillcock (hose bib) to freeze if the hose is attached—hoses should be disconnected at the first sign of freezing temperatures.
Please note that the use of ice melt products on concrete is not advised as damage to concrete can occur.
What items in my home should I familiarize myself with operationally?
It is important for you to familiarize yourself with the following items in your home: cut-offs for water, electricity, and gas in case of an emergency; breaker box; wall switch for the dishwasher; the doorbell transformer; the correct positions for opening as well as closing the windows.
When should I contact the Management Company?
The Management Company should be contacted for issues related to dumpsters and/or garbage, amenities within the community, personal community issues, and utility disturbances. For more specific information, please refer to the by-laws provided by your Management Company.
What causes the condensation I see on surfaces in my new home?
Condensation on surfaces in your home occurs when moist, warm air inside your home comes into contact with a colder surface, such as a window. The amount of humidity inside your home, along with the outside and inside air temperatures are determining factors as to the amount of condensation you may see. Many normal daily activities in your home such as laundry and showers also add to the level of humidity. New building products contain a lot of moisture, and the slow evaporation of this water adds to the moisture content of your home. Proper ventilation of your home will aid the drying process, such as the use of exhaust fans, and the opening of windows during cool, dry weather. Over time, with the use of ventilation, a reduction in the amount of condensation in your home should be observed.
How do I know the smoke alarm batteries need to be changed? How do I do it?
The 9-volt battery back-up will begin to chirp once per minute when the battery is running low.
To change the battery, follow these steps:
- turn off the electrical power to the alarm at your breaker panel to avoid shock
- slide battery door open and remove drained battery
- install a fresh 9-volt battery and slide door closed
- turn power back on and test alarm by pushing test button for 5 seconds
When should I put items in writing to the builder? How?
All non-emergency issues that do not involve a mechanical sub-contractor should be put in writing to our office. If the issue pertains to your plumbing, heating & cooling, or electricity, please contact that mechanical sub-contractor directly as listed in your Community Directory. There are several ways to send your written request for service to our office:
Mail to:
John Kavanagh Homes
P.O. Box 9415
Greensboro, NC
27429-0415
Fax to:
336 370.4137
Attention: Customer Service
E-mail Customer Service:
debbie.galdo@kavanaghhomes.com
Click here to fill out a “Homeowner Service Request,” form.
Who should I contact about warranty services?
Please view our warranty services to contact warranty providers directly.
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